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Return & Refund Policy

We want you to be satisfied with your purchase. Please read our return and refund guidelines below.

Returns

You may return most items within 14 days of delivery for a refund or exchange, provided they are:

  • Unused and in original condition
  • In the original packaging
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products
  • Items marked as final sale

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Contact Us

For return or refund inquiries, please contact us at:

cs-vibe-gifting@outlook.com

Last updated: December 2025